West Virginia Storm Update

UPDATE: 3:00 P.M. ET, 12/10/13

As of early afternoon Tuesday, it appears that the bulk of the remaining West Virginia power outages in Suddenlink-served areas are in and around Princeton. We continue to track storm recovery efforts by electric utility crews in that area in order to help make sure our services are available as soon as commercial power is restored.

ORIGINAL: 2:45 P.M. ET, 12/09/13

Winter Storm Dion has had minimal effect on Suddenlink’s West Virginia customers.  Service levels remain close to 100 percent in most locations.  The hardest-hit areas appear to be Beckley, Hinton, Lewisburg and Princeton, W. Va., although even in these locations, more than nine of every 10 customers continue to have service.  Suddenlink managers are tracking storm recovery efforts by electric utility crews and working to help make sure Suddenlink services are operational as soon as commercial power is restored in affected areas.

In cases where cable lines running to the home are knocked down by the storm or by felled trees or tree limbs, our crews begin repairs immediately after power company officials give them the okay to do so. 

As a reminder, please avoid contact with downed utility lines, since they may be electrical lines or otherwise in contact with electrical power sources and, as a result, could pose an electrocution risk.

We will post further updates as they become available.