Suddenlink Earns Another ‘Best of Lubbock’ Honor

For the 10th year in a row, readers of the Lubbock Avalanche-Journal named our local team the “Best of Lubbock” in the Internet Provider category.

Renovated Retail Store Opens in Pauls Valley, Okla.

Suddenlink personnel and local Chamber of Commerce officials recently cut a ceremonial ribbon opening Suddenlink’s refurbished retail store at 509 S. Willow St. in Pauls Valley, Okla.

The new store, featuring bright green and blue décor, provides a whole new experience for customers, with hands-on interactive displays demonstrating Suddenlink services.

“We now have a beautiful place to showcase our advanced digital TV, High-Speed Internet and phone services,“ said System Manager Ray McCranie. “It allows our customers an opportunity to get an experience that we could not provide before.”

Since September 2011, Suddenlink has unveiled new or renovated stores in Payson, Ariz.; Arkadelphia, Jonesboro, El Dorado, Mountain Home, Pocahontas and Russellville, Ark.; Alexandria, Bastrop, Bossier City, DeRidder, Natchitoches and Ruston, La.; Blythe, Calif.; Greenwood, Miss.; Branson and St. Joseph, Mo.; Rocky Mount, N.C.; Stillwater, Okla.; Abilene, Bryan, Conroe, Little Elm, Lubbock and  Nacogdoches, Texas; and Beckley and Point Pleasant, W. Va.

Suddenlink Celebrates 10 Years

Today, Suddenlink is celebrating its tenth year in business. Our origins can be traced to Feb. 12, 2003, when our management team assumed responsibility for Classic Communications, a small cable operator serving approximately 300,000 customers in mainly rural communities. The company more than quadrupled in size in 2006, with the acquisitions of Cox cable systems serving approximately 900,000 customers and Charter cable systems serving approximately 240,000 customers.  Around the same time, the name Suddenlink was introduced.

Way back in 2003, Classic offered Internet service (with a top download speed of 1.5 Megabits per second) in only half of its cable systems – and offered phone service in none. A decade later, Suddenlink offers high-speed Internet service in all communities, with download speeds up to 107 Megabits per second in many areas; phone service to substantially all customers; wireless home networking; a robust line up of high-definition TV channels; TV Caller ID; a video on demand library with more than 10,000 titles; an online video service known as Suddenlink2GO; home security; and a suite of commercial services, including advertising and carrier services.

“Through the hard work of our team, an unrelenting focus on customer care, plus transformative acquisitions, billions of dollars in financings and capital investments, we turned a small company into the nation’s seventh largest cable operator with financial and operating results that are among the very best in the industry,” said Kent.

Milestone: 1 Million High-Speed Internet Customers

Suddenlink has achieved a new milestone: One million high-speed Internet customers. Mark Saenz from Midland, Texas, was identified as the millionth customer.

New Retail Store Opens in Blythe, Calif.

Suddenlink personnel and local Chamber of Commerce officials today cut a ceremonial ribbon opening Suddenlink’s new retail store in Blythe, Calif., at 621 W. Hobsonway.

The new store, featuring bright green and blue décor, provides a whole new experience for customers, with hands-on interactive displays demonstrating Suddenlink services.

“We now have a beautiful place to showcase our Advanced Digital TV, high-speed Internet and phone services,“ said Director of Operations Dawn Vidal. “It allows our customers an opportunity to get an experience that we could not provide before.”

Since September 2011, Suddenlink has unveiled new or renovated stores in Payson, Ariz.; Arkadelphia, Jonesboro, El Dorado, Mountain Home, Pocahontas and Russellville, Ark.; Alexandria, Bastrop, Bossier City, DeRidder, Natchitoches and Ruston, La.; Greenwood, Miss.; Branson and St. Joseph, Mo.; Rocky Mount, N.C.; Stillwater, Okla.; Abilene, Bryan, Conroe, Little Elm, Lubbock, and  Nacogdoches, Texas; and Point Pleasant, W. Va.

Auburn, Truckee Get Faster Internet Speeds

Effective yesterday, we increased speeds for our Auburn and Truckee, Calif., Internet services at no added charge. Current Internet customers with download speeds of 1.5, 10 and 20 Megabits per second (Mbps) were increased to up to 3, 15 and 30 Mbps, respectively.

We continue to offer High Speed Internet MAX 50.0 service, featuring download speeds up to 50 Mbps, in Auburn and Truckee. It is the fastest residential Internet service in both communities.

N.C. Communities Get Enhanced Services

Today, we completed a fiber-optic network upgrade that allows us to begin launching high-speed Internet service, a new, all-digital TV lineup, including a host of new high-definition (HD) TV channels, and other service enhancements for Scotland Neck, Enfield and parts of Halifax County, N.C.

With construction completed, we launched high-speed Internet services with download speeds up to 1.5 and 10 Megabits per second (Mbps) in areas where those services had not been available. We also introduced a new, all-digital TV lineup, which offers superior picture and sound quality, as well as numerous HD TV channels. The new TV lineup features more than double the number of channels previously available and includes more than 90 new HD TV channels.

The network upgrade also allows us to offer Video on Demand (VOD) service and TiVo® Premiere digital video recorders (DVRs).

VOD features thousands of viewing choices, many of them in high-definition (HD) format, including movies, sports, news, music and popular cable-network shows. More than a third of the Suddenlink VOD library is free. The rest is available for either a per-view charge or monthly subscription. Viewers can order titles via remote control at any time.

TiVo Premiere combines Suddenlink’s service with TiVo’s best-in-class user interface to offer access to thousands of hours of entertainment choices, including content from Suddenlink’s video-on-demand library and the Web, all accessible through TiVo’s advanced search and discovery features.

Customers who have multiple TiVo® Premiere DVRs from Suddenlink will also be able to start watching a recorded program in one room and continue it in another. For example, Suddenlink customers with three TiVo Premiere DVRs can record up to six shows at the same time, watch recordings on any TV, start watching in one room and resume in another, and have up to 600 hours of recording space.

Multi-room DVR service has been introduced to customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas and West Virginia. This list, while not comprehensive, covers the majority of the communities in which this service was deployed prior to today’s launches in North Carolina. Additional communities will be announced as they’re confirmed.

These enhancements are part of Project Imagine. We will continue to announce launches of new and enhanced services in other communities as they are confirmed.