LATEST: Atlantic Region Storm Recovery

JULY 10 2:00 P.M. CT

As previously suggested, Suddenlink customers who have power but are still without our services, please call our customer care center at 800-972-5757. Representatives at this number are in the best position to assist you.

While most Suddenlink areas impacted by the string of storms are returning to a business-as-usual state, restoration efforts continue in pockets of areas where commercial power is still out. Suddenlink repair teams this morning reported they’ve restored service to 94 percent of customers.

As of 11:30 p.m. CT today, Appalachian Power was still working on power outages in 16 counties, with the largest number of customers out in Kanawha (6,262), Jackson (2,883), Fayette (2,835) and Raleigh (2,211) counties. FirstEnergy’s MonPower has fewer than 2,000 customers out, with more than half of them in Calhoun, Greenbrier, Nicholas, Ritchie and Summers counties.

Thank you for your patience as we continue to work diligently to restore services for all customers.

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Atlantic Region Storm Update

Friday night storms in the Atlantic region caused widespread damage, but Suddenlink master technical centers remained operational throughout, with the exception of a power outage in Grayson, Ky., between midnight and 8:30 a.m. Eastern Time. Our team restored power to our Grayson center using generators Saturday morning and services were gradually being restored.

Though commercial power outages occurred in other Suddenlink-served communities in West Virginia, Virginia, Ohio and Kentucky, Suddenlink master technical facilities remained in continuous service using backup power. Suddenlink people are working to restore any lost service because of storm damage in neighborhoods or at customers’ homes, once cleared to safely do so by local authorities.