Paris, Texas, Storm Update

UPDATE: 3 P.M. CT, 12/13/13

As of mid-afternoon Friday, nearly 90 percent of our Paris customers had commercial power and were receiving Suddenlink services. Our crews will continue their efforts, in coordination with the power company. If your power has been restored but you still need help with your Suddenlink service, please contact us toll-free at 888-822-5151.

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Oklahoma, Texas Communities Get 50 Mbps Service

Beginning this week, residential customers in the following communities can get Suddenlink High-Speed Internet 50.0 service: Alva, Enid, Muskogee and Wagoner, Okla., and Athens, Clarksville, Gainesville, Henderson, Jacksonville, Lufkin, Mount Pleasant, Mount Vernon, Paris, Pittsburg, Victoria, Whitesboro and Winfield, Texas.With a download speed up to 50 Megabits per second (Mbps), it is the fastest residential Internet service offered in these communities.

We’ve also added High-Speed Internet 50.0 service in Georgetown, Jarrell, Leander, Pflugerville and Tyler, Texas. The new service adds another choice to our four existing services in these towns, including High-Speed Internet MAX 107.0, featuring a download speed up to 107 Mbps. MAX 107.0 is the fastest residential Internet service in these communities.

Since spring of 2010, MAX 50.0 service has been made available to residential customers in the following Suddenlink-served communities:

  • Arizona: Bullhead City, Kingman, Lake Havasu City, Parker, Payson
  • Arkansas: Arkadelphia, Batesville, Clarksville, Dardanelle, El Dorado, Jonesboro, Lamar, London, Malvern, Morrilton, Perla, Pocahontas, Pottsville, Rockport, Russellville
  • California: Auburn, Humboldt County, Truckee
  • Louisiana: Alexandria, Bossier City (including Barksdale Air Force Base), Haughton, Lake Charles, Natchitoches, Pineville, Sulphur
  • Mississippi: Greenville
  • Missouri: Branson, Nixa, St. Joseph
  • North Carolina: Enfield, Halifax County, Kinston, New Bern, Scotland Neck, Tarboro
  • Texas: Abilene, Athens, Balch Springs, Lufkin, Fate, Forney, Gladewater, Grand Saline, Heath, Hideaway Lake, Lindale, McClendon-Chisholm, Mineola, Nacogdoches, Quitman, Rockwall, Royse City, San Angelo, Seagoville, Talty, Terrell

Four Texas Communities Get TiVo Premiere DVR

Suddenlink today launched the TiVo® Premiere DVR in Sulphur Springs, Clarksville, Mt. Pleasant, and Paris, Texas. TiVo Premiere combines Suddenlink’s service with TiVo’s best-in-class user interface to offer access to thousands of hours of entertainment choices, including content from Suddenlink’s video-on-demand library and the Web, all accessible through TiVo’s advanced search and discovery features.

Customers in these communities who have multiple TiVo® Premiere DVRs from Suddenlink will also be able to start watching a recorded program in one room and continue it in another. For example, Suddenlink customers with three TiVo Premiere DVRs can record up to six shows at the same time, watch recordings on any TV, start watching in one room and resume in another, and have up to 600 hours of recording space.

Suddenlink is the only multichannel TV service provider in these communities to offer the TiVo Premiere DVR.

Since late 2010, the device has been launched in more than 40 Suddenlink communities in Arkansas, California, Louisiana, Mississippi, Missouri, New Mexico, North Carolina, Oklahoma, Texas, and West Virginia. Suddenlink plans to expand the availability of the device to additional markets throughout 2012.

Medical Programs on Suddenlink VOD in East Texas

The East Texas Medical Center (ETMC) in Tyler, Texas, now offers medical information from physicians and specialists through Suddenlink’s Video on Demand (VOD) service. In addition to Tyler, free access to these VOD programs is available to Suddenlink customers in the following East Texas communities: Athens, Clarksville, Gladewater, Grand Saline, Henderson, Hideaway, Jacksonville, Lindale, Lufkin, Mineola, Mount Pleasant, Mount Vernon, Nacogdoches, Paris, Pittsburg, Quitman, Sulphur Springs, Tyler, White Oak, Whitehouse and Winnsboro.

Current content includes presentations by physicians in ETMC’s Orthopedic and Neurological Institutes. New topics will be added regularly.

To access ETMC’s video library, Suddenlink customers in the listed communities can enter Channel 997 on their remote controls. A Suddenlink digital receiver is required to access the VOD menu.