First Communities Receive Up to 1 Gig Service

Yesterday, Suddenlink began offering customers in four communities its new up to 1 Gigabit per second Internet service. Bryan-College Station, Texas; Nixa, Mo.;  and Greenville and Rocky Mount, N.C., are the first Suddenlink-served areas to receive this new service.

The up to 1 Gigabit service is a part of “Operation GigaSpeed,” a company-wide plan announced last August. As part of Operation GigaSpeed, Suddenlink introduced a first phase of Internet speed increases in various communities late last year and earlier this year.

In addition to making the up to 1 Gigabit service available, Suddenlink is boosting other speeds.  Residential Internet customers in the listed communities with current download speeds up to 75 and 100 Megabits per second (Mbps) will be moved to services with download speeds up to 100 and 200 Mbps, respectively, at no added charge.

 

Nixa, Ozark, Mo., Get More HD Channels

Today, we introduced more high-definition (HD) TV channels in Nixa and Ozark, Mo. New channels include: ESPNews HD, Fox Soccer HD, Fuse HD, Independent Film Channel HD, BET HD, Biography Channel HD, H2 HD, BBC America HD, Destination America HD, The Science Channel HD, Investigation Discovery HD, Fox Business Network HD, OWN HD, WE tv HD, The Hub HD, Disney XD HD, HBO2 HD, HBO Family HD, HBO Comedy HD and Starz Comedy HD.

HDTV offers a widescreen format, similar to a movie theater, with distinctly sharper images and better sound quality than standard TV.

LATEST: Branson, Nixa Storm Recovery

MAR. 1, 1:45 P.M. CT

The tireless work of Suddenlink’s crews have allowed us to make substantial progress in restoring service after yesterday’s tornado. As of 1:45 p.m. today, more than 90 percent of Branson customers were receiving service. Our crews will continue their efforts, in coordination with the power company.

MAR. 1, 10:50 A.M. CT

Since yesterday evening, Nixa has returned to a relatively normal state of affairs, and we’re approaching 73 percent restoration in Branson. Suddenlink crews continue to work as quickly as they’re cleared to do so by power-company officials.

We will provide further updates as they become available.

FEB. 29, 5:45 P.M. CT

Suddenlink crews continue to work as quickly as they’re cleared to do so by power-company officials in both Branson and Nixa.

While there has been no change to the Nixa figure reported earlier this afternoon, we estimate that approximately 71 percent of Branson-area customers are now receiving Suddenlink services, up 10 percentage points since this morning.

We will provide further updates tomorrow.

FEB. 29, 1:25 P.M. CT

Suddenlink crews are making progress, working as quickly as they’re cleared to do so by power-company officials. As of 12:30 p.m. today, we estimate that approximately 65 percent of Branson-area customers were receiving Suddenlink services, up 5 percentage points since this morning.

The damage in Nixa was less severe. There, we estimate that nearly 80 percent of customers are receiving service.

Please stay tuned for another update later today.

FEB. 29, 10:00 A.M. CT

As many of you know by now, a tornado struck Branson, Mo., in the early hours this morning. Suddenlink personnel started surveying damage before dawn, and crews stand ready to begin needed repairs as soon as they are cleared to do so by local power-company officials.

Suddenlink’s main technical facility serving the area continues to operate. Based on early estimates, at least 60 percent of local customers are still receiving services. We will provide further updates as more information becomes available. Our thoughts and prayers are with all those affected by this storm.

Nixa, Ozark and Russellville Get More HD Channels

Today, Suddenlink launched more high-definition (HD) TV channels in Nixa and Ozark, Mo., and Russellville, Ark. The new HD channels include: Speed HD, MSNBC HD, Cartoon Network HD, Turner Classic Movies HD, ESPNU HD, Encore HD, Lifetime Movie Network HD, Headline News HD, E! HD and G4 HD.

HDTV offers a widescreen format, similar to a movie theater, with distinctly sharper images and better sound quality than standard TV.

The noted channel additions are part of Project Imagine. We will continue to announce launches of new and enhanced services as they are confirmed.

TiVo Premiere DVR Comes To Six More Cities

Today, Suddenlink launched the TiVo® Premiere DVR in El Dorado, Mountain Home and Magnolia, Ark., Branson and Nixa, Mo., and Natchitoches, La.

TiVo Premiere combines Suddenlink’s service with TiVo’s best-in-class user interface to offer access to thousands of hours of entertainment choices, including content from Suddenlink’s video-on-demand library and the Web (e.g., YouTube videos), all accessible through TiVo’s advanced search and discovery features.

Suddenlink is the only multichannel TV service provider in the community to offer TiVo Premiere DVR. Since late last year, the device has been launched in the following markets: Amarillo, Andrews, Big Spring, Bryan-College Station, Canyon, Floydada, Georgetown, Huntsville, Lubbock, Midland, Plainview and Tulia, Texas, Clovis, N.M., and Cabot, Ark.

Suddenlink plans to expand the availability of the device to additional markets this year.

MAX 107.0 Rolled Out in Conroe and Lake Conroe

Beginning today, residential customers in Conroe and Lake Conroe, Texas, can get Suddenlink’s High Speed Internet MAX 107.0 service. MAX 107.0 features a download speed up to 107 megabits per second (Mbps) and an upload speed up to 5 Mbps, the fastest residential service in these communities and among the fastest in the country offered by a major Internet service provider.

MAX 107 service was first launched in the Georgetown, Pflugerville and Leander, Texas, area. Subsequently, MAX 107.0 was introduced in Tyler, Whitehouse, Amarillo, Tulia, Lubbock, Post, Shallowater and Wolfforth, Texas, in Gallia, Meigs (Ohio), Mason and Jackson (West Virginia) counties. Most recently, the service was introduced in Midland, Texas, Bossier City (including Barksdale Air Force Base), Haughton, Lake Charles and Sulphur, La., and Nixa and Ozark, Mo.

The introduction of MAX 107 in Conroe and Lake Conroe is part of Project Imagine. Suddenlink will continue to announce launches of new and enhanced services in other communities as they are confirmed.

MAX 107.0 and MAX 50.0 Service Widens

Today residential customers in Bossier City (including Barksdale Air Force Base), Haughton, Lake Charles and Sulphur, La., and Nixa and Ozark, Mo., can get Suddenlink’s High Speed Internet MAX 107.0 service. MAX 107.0 features a download speed up to 107 megabits per second (Mbps) and an upload speed up to 5 Mbps, the fastest residential service in these communities and among the fastest in the country offered by a major Internet service provider.

These communities are the first in Louisiana and Missouri to receive this service. It was first launched in the Georgetown, Pflugerville and Leander, Texas, area. Subsequently, MAX 107.0 was introduced in Tyler, Whitehouse, Amarillo, Tulia, Lubbock, Post, Shallowater and Wolfforth, Texas, in Gallia, Meigs (Ohio), Mason and Jackson (West Virginia) counties, and most recently in Midland, Texas.

Suddenlink also began offering High Speed Internet MAX 50.0 service to residential customers in Alexandria, Pineville and Natchitoches, La., and Branson, Mo. MAX 50.0 features download speeds of up to 50 Megabits per second (Mbps), the fastest residential Internet service offered in these communities.

This spring, MAX 50.0 rolled out in more than 15 Texas communities. Before that, the service was introduced in a number of other Suddenlink cities, including Tarboro and New Bern, N.C., as well as several towns in other states.

These launches are part of Project Imagine, Suddenlink’s ongoing investment program. We will continue to announce launches of new and enhanced services as they are confirmed.