Look Out for Online Survey Scam

Cropped Art

Beware of online messages claiming they’re from Suddenlink, including pop-up ads that promise a reward in exchange for completing a survey.

Suddenlink does not send customers surveys via pop-up ads. All Suddenlink surveys are initiated by phone or email, and we will never ask you to provide information like your username, password, social security number or credit card via email or online ads.

If you see these pop-up surveys, please do not reply or click on any embedded links. Your computer may have been infected with malicious adware (malware), which sometimes can happen when installing free software for video recording, managing downloads, etc.

Learn more, including how to remove such malware, here.

Could Your Computer Be Infected?

Even state-of-the-art computer security can’t always keep up with new threats, says USA Today, offering Five Signs Your Computer is Infected with a virus, Trojan, worm, ransomware, spyware, adware or other malware.

Beware ‘Solutions’ to Non-Existent Problems

Recently, a number of websites and blogs have published false warnings about two of Suddenlink’s online services and offered fixes or remedies for problems that don’t exist.

The potential danger is that these remedies could be back-door attempts to launch malicious software (commonly known as “malware”) — which, once it’s downloaded, could compromise your computer, Internet experience, and/or private information.

In other words, certain sites make false claims about Suddenlink; offer a “fix” (e.g., virus scan software) to a non-existent problem; and then potentially use that “fix” (if you click on it or download it) to infect your computer.

These sites might also try to engage you in a chat or other form of direct communication in order to capture your personal information.

So be careful out there, and please — if you read warnings about Suddenlink — give us a chance to address any concerns you might have by contacting us directly, through email, chat, or phone.

Additional information follows about two Suddenlink services that are a common subject of the false reports, namely: (1) a Suddenlink toolbar and (2) a search service that helps customers find the websites for which they’re looking, if they accidently type an invalid domain name or Web address. Both services are common practice across the Internet, and we’ve been offering them for several years now. Importantly, if customers don’t want to use these services, they don’t have to.

[Read more…]

Google Claims to Flag Nearly 10K Bad Sites Daily

To mark the five-year anniversary of Google’s Safe Browsing effort, the company this week released a report quantifying the protection from malicious content it has provided users since committing to do so. This protection, the report says, extends not only to Google’s search results and ads, but also to popular web browsers such as Chrome, Firefox and Safari.  Google reports protecting 600 million users by flagging about 9,500 new malicious websites every day.  You can read the full report on the Google Online Security Blog.

Fixes Available for ‘July 9’ Malware

Although the criminals who created the DNSChanger malware have been caught, millions of computers — both PCs and Macs — may still be infected. Those that are could lose Internet access starting July 9.

This site will help determine if your computer is infected. And if it is, this site offers some fixes.

To learn more, see this Discovery News article.

Report: Spam is on the Rise Again

Spam volume — especially spam with a malicious attachment — is at a two-year high, according to a report from M86 Security labs. Most common, the report says, are emails professing to come from UPS. Other prevalent spam claims to originate from hotels, pharmaceutical companies, gambling and dating services … even from cable companies.

Don’t be fooled. Suddenlink will not ask you to provide information like your username, password, social security number or credit card via an email message.