UPDATED: Storm Recovery Continues

Early this morning, Suddenlink crews began surveying storm damage in the company’s Kentucky, Virginia and West Virginia service areas. Those crews stood ready to start needed repairs as soon as they were cleared to do so by local power-company authorities.

Commercial power is being restored gradually in the hardest-hit areas. All of Suddenlink’s main technical facilities continue to operate and virtually all of our customers have continued receiving service in their homes throughout the snow storm and its immediate aftermath.

If your home has electrical power but not other services, please contact us at 800-972-5757. Lines or equipment connected to your home may have been damaged by downed trees, tree limbs, or other storm-related factors, and we are diligently and steadily working to address those situations.

UPDATED: NE Storms and National TV Signals

UPDATE: Oct. 30, 2012

While Hurricane Sandy wreaked havoc in New York and elsewhere, most national cable TV signals were unaffected, thanks to the alternative plans implemented by cable networks that normally uplink and transmit signals from that part of the country.

Starting around 9:30 p.m. CT last night, a few audio and video issues were noted around the country on some Viacom networks (e.g., Nickelodeon). Notified of those issues, Viacom took steps to correct them, and by 2:30 a.m. CT, the affected networks appeared to be transmitting as they should.

ORIGINAL POST: Oct. 29, 2012

We have been informed by the owners of several national cable TV networks that, starting later today, Hurricane Sandy and related weather events could disrupt certain TV signals that are uplinked and transmitted from the northeastern United States.

This situation could also affect televised events that the national cable networks originate from other parts of the country and transmit to us through their facilities in the Northeast.

What’s more, depending on the strength of the storm and the related damage, nationally televised programs could be affected for more than just one day.

Please know that this situation is not unique to Suddenlink: The disruption of national TV signals may impact other cable and satellite companies and their customers, as well.

We are talking with the affected national cable TV networks, now, to determine if and how such disruptions might be avoided or minimized. For instance, ESPN officials have informed us that — for the Monday Night Football telecast this evening — they hope to use an auxiliary transmission facility in Southern California, if necessary, rather than their facilities in the Northeast.

We wanted you to be aware of this information and to know that, as we receive updates, we will post them here.

Finally, we trust you will join us in keeping all of those who are in the storm’s path in your thoughts and prayers.