Look Out for Online Survey Scam

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Beware of online messages claiming they’re from Suddenlink, including pop-up ads that promise a reward in exchange for completing a survey.

Suddenlink does not send customers surveys via pop-up ads. All Suddenlink surveys are initiated by phone or email, and we will never ask you to provide information like your username, password, social security number or credit card via email or online ads.

If you see these pop-up surveys, please do not reply or click on any embedded links. Your computer may have been infected with malicious adware (malware), which sometimes can happen when installing free software for video recording, managing downloads, etc.

Learn more, including how to remove such malware, here.

Could Your Computer Be Infected?

Even state-of-the-art computer security can’t always keep up with new threats, says USA Today, offering Five Signs Your Computer is Infected with a virus, Trojan, worm, ransomware, spyware, adware or other malware.