Look Out for Online Survey Scam

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Beware of online messages claiming they’re from Suddenlink, including pop-up ads that promise a reward in exchange for completing a survey.

Suddenlink does not send customers surveys via pop-up ads. All Suddenlink surveys are initiated by phone or email, and we will never ask you to provide information like your username, password, social security number or credit card via email or online ads.

If you see these pop-up surveys, please do not reply or click on any embedded links. Your computer may have been infected with malicious adware (malware), which sometimes can happen when installing free software for video recording, managing downloads, etc.

Learn more, including how to remove such malware, here.

Look Out for New Online Ad Scam

Beware of online messages claiming they’re from Suddenlink and requesting you call an 800 number in order to have a computer virus removed.  Such messages are commonly known as “phishing.” They can come in the form of online messages, like pop-up ads or emails directed to the customers of many different companies and organizations by anonymous parties. These messages are typically designed to steal your personal information. We’ve warned about phishing before, but the information is worth repeating.

Suddenlink will not ask you to provide information like your username, password, social security number or credit card via an email message.

If you see these types of messages online in any form, please do not reply and please do not click on any embedded links.