Connected Home Launches for Customers


Today, we announced the launch of Connected HomeSM, an automation service that offers 24/7 professional monitoring and remote control of various home functions.

The new service offers all of the features of our existing home security, but also ads the ability to remotely arm and disarm the security system; control lights, thermostats and door locks; receive text and email notifications; and remotely view streaming video and pictures inside and outside of the home.

With the Connected Home app, customers can control their homes remotely from a desktop, smart phone or other connected device.

Available monitoring devices include carbon monoxide, smoke and flood detectors, image sensors, indoor and outdoor cameras, plug-in dimmer and lamp modules, garage door sensors, glass break sensors and panic buttons.

For more information and to determine availability, visit or call 877-291-9417.

Suddenlink Celebrates 10 Years

Today, Suddenlink is celebrating its tenth year in business. Our origins can be traced to Feb. 12, 2003, when our management team assumed responsibility for Classic Communications, a small cable operator serving approximately 300,000 customers in mainly rural communities. The company more than quadrupled in size in 2006, with the acquisitions of Cox cable systems serving approximately 900,000 customers and Charter cable systems serving approximately 240,000 customers.  Around the same time, the name Suddenlink was introduced.

Way back in 2003, Classic offered Internet service (with a top download speed of 1.5 Megabits per second) in only half of its cable systems – and offered phone service in none. A decade later, Suddenlink offers high-speed Internet service in all communities, with download speeds up to 107 Megabits per second in many areas; phone service to substantially all customers; wireless home networking; a robust line up of high-definition TV channels; TV Caller ID; a video on demand library with more than 10,000 titles; an online video service known as Suddenlink2GO; home security; and a suite of commercial services, including advertising and carrier services.

“Through the hard work of our team, an unrelenting focus on customer care, plus transformative acquisitions, billions of dollars in financings and capital investments, we turned a small company into the nation’s seventh largest cable operator with financial and operating results that are among the very best in the industry,” said Kent.

More Louisiana Systems Get Suddenlink Security

Suddenlink Security — the lastest addition to the company’s bundle of services — launches today in Alexandria, Lake Charles, Pineville and Sulphur, La.

Earlier this year, Natchitoches and Winnfield became the first of our Louisiana cable systems to receive the new service.

Suddenlink Security has been available in several communities for many years, but the latest version boasts a number of new features, including remote monitoring and the option to receive email, text or phone alerts. Cameras and other high-tech options are also available.

Future expansions of security and other Suddenlink services will be announced as they are confirmed.

Two Louisiana Towns Get Suddenlink Security

Suddenlink Security is now available in Natchitoches and Winnfield, La., the latest addition to Suddenlink’s bundle of services.

Versions of Suddenlink Security have been offered in some Texas communities for 30 years, but the introduction in Natchitoches and Winnfield is a first for our Louisiana cable systems. (Earlier this year, we introduced Suddenlink Security in many of our Arkansas communities.)

The service includes the ability to monitor property remotely and get email, text or phone alerts. Camera and other high-tech options allow homeowners to stay connected to their homes.

Future expansions of Suddenlink Security and other services will be announced as they are confirmed. Stay tuned.

Security Service Debuts in Arkansas Communities

Property owners in several Arkansas communities now have an added choice for protection. Suddenlink Security service rolls out in Arkadelphia, Batesville, El Dorado, Heber Springs, Hot Springs Village, Jonesboro, Magnolia, Malvern, Mountain Home, Newport, Pocahontas and Russellville.

The launches in these areas include new features not offered before by Suddenlink, including remote monitoring and the option to receive email, text or phone alerts. Cameras and other high-tech options are also available.

Future expansions of Suddenlink Security and other services will be announced as they are confirmed. Stay tuned.

Security Service Helps Catch Burglars

This story is from last week, but in case you missed it

Two men robbed a home in the 1700 block of 48th Street last weekend. The homeowner’s surveillance equipment caught one of the guys on camera, and by Monday police issued arrest warrants for 21 year-old Daniel Reyna and 22 year-old Sergio Gonzalez.

Suddenlink’s security service is prominently featured in the Lubbock, Texas, TV report available on the page linked above.

Suddenlink Service Expansions

Suddenlink VOD is now available in Huntsville, Texas — and Suddenlink Security has arrived in the Texas communities of Henderson, Jacksonville, Lufkin, and Nacogdoches.

We’ve written before about Suddenlink VOD. (Scroll down the linked page.)

Suddenlink Security works with Suddenlink’s own phone service as well as others. It offers motion detection and alert systems, covering doors, windows, gun cabinets, liquor cabinets, and swimming pools. The service also offers panic and medical alerts, latchkey-child and senior monitoring, power-failure alerts, and more.

Suddenlink Security includes professional installation, UL-certified and state-licensed 24/7 monitoring. A cell-phone compatible security service is available for those without a landline phone. Homeowners who install Suddenlink Security may qualify for discounts on their homeowner’s insurance.

Prior to the recent, above-noted expansion, Suddenlink Security was available in other North and East Texas markets, including various communities in the suburban Dallas area, Kingwood, Conroe, Lake Conroe, Georgetown, Bryan-College Station and Victoria.

Future expansions of Suddenlink Security, VOD, and other services will be announced as they are confirmed. Stay tuned.