Suddenlink Honors ‘Service Heroes’

Ten Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Seven others earned honorable mentions. Read on to learn about the honorees.

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Suddenlink CTO Enters SCTE Hall of Fame

Suddenlink Chief Technology Officer (CTO) Terry Cordova, second from left, was inducted into the Society of Cable Telecommunications Engineers (SCTE) Hall of Fame during a ceremony held at last week’s SCTE Cable-Tec Expo. Cordova served as the Expo’s program committee chairman. According to the SCTE:

“Over the years, Terry has continually supported SCTE in many ways, including allowing technical staff in Suddenlink’s systems to participate in all SCTE activities – regional seminars, the Cable-Tec Expo and local chapter meetings. His greatest contributions to SCTE came while he served two separate terms on the SCTE board of directors. He’s also been instrumental in promoting SCTE’s professional development mission.”

Earlier this year, Cordova was named to the 2011 class of Cable TV Pioneers by The Cable Center, the nonprofit educational arm of the cable industry.

SCTE is a non-profit professional association that provides technical leadership for the telecommunications industry and serves its members through professional development, standards, certification and information.

Award Recognizes Suddenlink Media

Vice President of Advertising Sales Rob Fouss and Senior Producer-Director Mitch Owen, of Suddenlink Media East, Parkersburg, W. Va., were recently honored by the Cable Advertising Bureau (CAB) for their “Don’t Text & Drive” public service announcement. Fouss and Owen received the CAB Award for Creative Commercial Production – Best PSA.

Greenville Powers Crime Stoppers Telethon

Continuing a 25-year tradition, Suddenlink’s Greenville, N.C., operations helped sponsor last weekend’s annual Pitt-Greenville Crime Stoppers telethon, which generated more than $31,000 in donations for the crime-fighting organization.

Suddenlink hosted the event at its technical operations facility, televised the proceedings and provided telephone service. Vice President of Technical Operations Bill Paramore also presented a $1,000 check to the group on behalf of Suddenlink.

Two Good Samaritans

Phone calls and emails of gratitude were recently received at Suddenlink offices in Eastland, Texas, and Idabel, Okla. In both cases, a broadband technician was being thanked for stopping during a busy, sweltering workday to help someone in need.

Joe Lozano discovered a 96-year-old man who had fallen while taking out his trash. Joe called 911 and waited with the man until help arrived. He then went on with his workday, not mentioning his kind deed to co-workers. He later learned the man had suffered a heart attack and had been lying on the ground for 90 minutes before Joe arrived. The man’s family reports he is now doing well.

When Virgil Owen saw a motorist and her small child stranded on the highway in Idabel, he turned his truck around and went back to change the car’s flat tire. The grateful driver noted that the temperature had been more than 100 degrees and many other drivers had passed her by. She promised, if she ever moved to the area, she would become a Suddenlink customer.

Suddenlink Initiative Wins Two Beacon Awards

Suddenlink’s “Connecting to Those in Need” food drive initiative captured two 2011 Beacon Awards, which honor excellence in cable communications and public affairs.

Our Alexandria, La., team’s program won in the Best of the Best Small System Communications Efforts category for like-sized cable systems. It also took the top prize in the Community Relations category, again among similar-sized cable systems. Since its inception in 2007, the initiative has collected tons of food contributions for the Food Bank of Central Louisiana.

Previously, the community service program won consecutive Top Operators Awards from CableFAX: The Magazine, a major industry trade publication.

Beacon Awards are presented by the Association of Cable Communicators (ACC). Winners were honored at the ACC’s annual conference this week in New York City.

Suddenlink’s Stephens, Cordova Recognized

SVP of Commercial and Advertising Operations Kevin Stephens, Dallas, Texas, and SVP/Chief Technology Officer Terry Cordova, St. Louis, Mo., were again recognized in CableFAX: The Magazine’s “Most Influential Minorities in Cable” issue.

The full issue can be found here; see page 21 for Stephens and page 32 for Cordova. A subscription to CableFAX may be required to view the content.

Suddenlink Honors ‘Service Heroes’

Eleven Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Eleven others earned honorable mentions. Read on to learn about the honorees.

Dispatcher James Bywater, Tyler, Texas, for co-founding Native Directions, a non-profit sobriety support organization assisting at-risk Native American children and their families.

Dispatcher Cathy Casey, Russellville, Ark., for excellent product knowledge and for the compassion and integrity she brings to her work.

Broadband Technician Justin Cassillas, Abilene, Texas, for assisting a customer in her home when she lost consciousness by calling 911 and family members.

Warehouse Worker Jose Colon, San Angelo, Texas, who displayed flexibility and an ability to learn quickly when he agreed to fill a vacated position in another department.

System Manager James Farrow and Retail Sales Manager Minnie Padilla, Victoria, Texas, for stopping a runaway car and rescuing a child in the back seat.

Dispatcher Dustin Huffman, St. Joseph, Mo., for taking the extra time and effort to satisfy challenging requests from customers.

Customer Care Representative Jessie Melendez, Athens, Texas, for temporarily taking on several added job responsibilities and still keeping things running smoothly at the front counter.

Direct Sales Representative Sam Safier, Eureka, Calif., for helping a hearing-impaired customer coordinate Suddenlink services with existing videophone equipment.

Customer Care Representative Yulonda Williams, Tyler, Texas, for reaching out to help a new coworker when his family’s home was destroyed by a tornado.

Customer Care Technical Support Supervisor Rodney Worthen, Tyler, Texas, for striving to make every customer experience exceptional and treating colleagues like family.

Honorable mentions included: Darrell Akers, Beckely, W. Va.; Amber Brown, Tyler, Texas; DeAnna Cottrell, St. Louis, Mo.; Robert Fahner, Charleston, W.Va.; Stacey Grant, Natchitoches, La.; Alee Hartline, Lubbock, Texas; Tim Howell, San Angelo, Texas; Richard Mays, Prosper, Texas; Angelia Oliver, Tyler, Texas; Valerie Trim, St. Louis, Mo., and Peggy Wooten, Greenville, N.C.

WICT Chapter Honors Suddenlink’s Dave Gilles

The Greater Texas Chapter of Women in Cable Telecommunications (WICT) recently recognized cable industry leaders at the 2011 Lone Star Awards. Among the 2011 honorees was Senior Vice President of Suddenlink Regional Operations Dave Gilles, who received the North Star Advocate Award. The North Star Award is presented to a man or woman with a track record of devoting time and resources to the personal and professional development of others within the cable telecommunications industry.

Suddenlink Supports ASU Historical Projects

Suddenlink of Jonesboro, Ark., hosted the premiere of an Arkansas State University (ASU) student-produced documentary, “The Dyess Colony: A New Deal Comes to Arkansas.” The film, produced, directed and written by Jonesboro native John M. Pasmore, tells the history of a Depression-era New Deal resettlement colony. Dyess was country music legend Johnny Cash’s hometown.

ASU’s Department of Heritage Sites is currently restoring some key Dyess Colony buildings and Cash’s boyhood home.

“We were proud to be a part of the premiere because this documentary is a great prelude to understanding the importance of ASU’s preservation efforts,” said Suddenlink Mid South Regional Manager of Community and Government Relations LaDawn Fuhr. Fuhr is pictured at the premiere with documentarian Pasmore (left) and historical author Dr. Donald Holley.

“The Dyess Colony: A New Deal Comes to Arkansas” will be playing on ASU-TV, Suddenlink Cable Channel 18 in Jonesboro. It can also be seen on all of Suddenlink’s local cable channels across Arkansas, as well as in Branson, Mo., and Greenville and Greenwood, Miss.