Suddenlink Chief Technology Officer (CTO) Terry Cordova, second from left, was inducted into the Society of Cable Telecommunications Engineers (SCTE) Hall of Fame during a ceremony held at last week’s SCTE Cable-Tec Expo. Cordova served as the Expo’s program committee chairman. According to the SCTE:
“Over the years, Terry has continually supported SCTE in many ways, including allowing technical staff in Suddenlink’s systems to participate in all SCTE activities – regional seminars, the Cable-Tec Expo and local chapter meetings. His greatest contributions to SCTE came while he served two separate terms on the SCTE board of directors. He’s also been instrumental in promoting SCTE’s professional development mission.”
Earlier this year, Cordova was named to the 2011 class of Cable TV Pioneers by The Cable Center, the nonprofit educational arm of the cable industry.
SCTE is a non-profit professional association that provides technical leadership for the telecommunications industry and serves its members through professional development, standards, certification and information.
Suddenlink hosted the event at its technical operations facility, televised the proceedings and provided telephone service. Vice President of Technical Operations Bill Paramore also presented a $1,000 check to the group on behalf of Suddenlink.
Joe Lozano discovered a 96-year-old man who had fallen while taking out his trash. Joe called 911 and waited with the man until help arrived. He then went on with his workday, not mentioning his kind deed to co-workers. He later learned the man had suffered a heart attack and had been lying on the ground for 90 minutes before Joe arrived. The man’s family reports he is now doing well.
When Virgil Owen saw a motorist and her small child stranded on the highway in Idabel, he turned his truck around and went back to change the car’s flat tire. The grateful driver noted that the temperature had been more than 100 degrees and many other drivers had passed her by. She promised, if she ever moved to the area, she would become a Suddenlink customer.
Our Alexandria, La., team’s program won in the Best of the Best Small System Communications Efforts category for like-sized cable systems. It also took the top prize in the Community Relations category, again among similar-sized cable systems. Since its inception in 2007, the initiative has collected tons of food contributions for the Food Bank of Central Louisiana.
Previously, the community service program won consecutive Top Operators Awards from CableFAX: The Magazine, a major industry trade publication.
Beacon Awards are presented by the Association of Cable Communicators (ACC). Winners were honored at the ACC’s annual conference this week in New York City.
The full issue can be found here; see page 21 for Stephens and page 32 for Cordova. A subscription to CableFAX may be required to view the content.
Dispatcher James Bywater, Tyler, Texas, for co-founding Native Directions, a non-profit sobriety support organization assisting at-risk Native American children and their families.
Dispatcher Cathy Casey, Russellville, Ark., for excellent product knowledge and for the compassion and integrity she brings to her work.
Broadband Technician Justin Cassillas, Abilene, Texas, for assisting a customer in her home when she lost consciousness by calling 911 and family members.
Warehouse Worker Jose Colon, San Angelo, Texas, who displayed flexibility and an ability to learn quickly when he agreed to fill a vacated position in another department.
System Manager James Farrow and Retail Sales Manager Minnie Padilla, Victoria, Texas, for stopping a runaway car and rescuing a child in the back seat.
Dispatcher Dustin Huffman, St. Joseph, Mo., for taking the extra time and effort to satisfy challenging requests from customers.
Customer Care Representative Jessie Melendez, Athens, Texas, for temporarily taking on several added job responsibilities and still keeping things running smoothly at the front counter.
Direct Sales Representative Sam Safier, Eureka, Calif., for helping a hearing-impaired customer coordinate Suddenlink services with existing videophone equipment.
Customer Care Representative Yulonda Williams, Tyler, Texas, for reaching out to help a new coworker when his family’s home was destroyed by a tornado.
Customer Care Technical Support Supervisor Rodney Worthen, Tyler, Texas, for striving to make every customer experience exceptional and treating colleagues like family.
Honorable mentions included: Darrell Akers, Beckely, W. Va.; Amber Brown, Tyler, Texas; DeAnna Cottrell, St. Louis, Mo.; Robert Fahner, Charleston, W.Va.; Stacey Grant, Natchitoches, La.; Alee Hartline, Lubbock, Texas; Tim Howell, San Angelo, Texas; Richard Mays, Prosper, Texas; Angelia Oliver, Tyler, Texas; Valerie Trim, St. Louis, Mo., and Peggy Wooten, Greenville, N.C.
ASU’s Department of Heritage Sites is currently restoring some key Dyess Colony buildings and Cash’s boyhood home.
“We were proud to be a part of the premiere because this documentary is a great prelude to understanding the importance of ASU’s preservation efforts,” said Suddenlink Mid South Regional Manager of Community and Government Relations LaDawn Fuhr. Fuhr is pictured at the premiere with documentarian Pasmore (left) and historical author Dr. Donald Holley.
“The Dyess Colony: A New Deal Comes to Arkansas” will be playing on ASU-TV, Suddenlink Cable Channel 18 in Jonesboro. It can also be seen on all of Suddenlink’s local cable channels across Arkansas, as well as in Branson, Mo., and Greenville and Greenwood, Miss.