New Retail Store Opens in Logan, W. Va.

logan store

Civic officials and Altice USA/Suddenlink employees hosted an open house and ribbon cutting at the new Suddenlink retail store in Logan, W. Va., on Sept. 13.

The new store, at 405 George Kostas Drive, provides a base of operations for serving customers in the area, and also offers a whole new experience, with hands-on interactive displays demonstrating Suddenlink services. Counters no longer separate Suddenlink representatives from customers, allowing more personal interaction.

The store has been outfitted with new furnishings and features bright green and blue décor inside and out.

Live Video Streams of Tourney Set Record

 

Live video streams of the NCAA basketball tournament set records during the first week of play, Multichannel News reported. Through the action Sunday, the games generated 36.6 million live video streams across online and mobile (tablets and smartphones), double the 18.3 million for the entire tournament last year.

Suddenlink customers can register for online viewing by starting here.

They can also download the NCAA March Madness Live iOS (Apple) app or Android app for mobile viewing.

Milestone: 1 Million High-Speed Internet Customers

Suddenlink has achieved a new milestone: One million high-speed Internet customers. Mark Saenz from Midland, Texas, was identified as the millionth customer.

Amarillo Resident Wins ‘X Factor’ Sweepstakes

Congratulations to Scott Kuhn, Amarillo, Texas, on winning Suddenlink’s “X Factor” Sweepstakes. He earns a trip for two to Los Angeles to attend a live “The X Factor” show. Hotel, airfare and a Los Angeles “VIP Experience” are included.

Suddenlink Earns ‘Best of Amarillo’ Honor

For the third year in a row, readers of the Amarillo (Texas) Globe-News named our local team the “Best of Amarillo” in the Cable/Satellite Company category. Winners were honored Oct. 18 at the “Best of Amarillo” Trade Show & Party.

Renovated Retail Store Opens in Abilene

Chamber of Commerce Redcoat goodwill ambassadors helped local Suddenlink employees and regional executives cut a ceremonial ribbon on Feb. 2 to celebrate the opening of the company’s newly renovated store at 902 South Clack Street in Abilene, Texas.

The store, outfitted with new furnishings and bright green-and-blue décor, provides a base of operations for 80 employees and a new experience for customers, with hands-on interactive displays demonstrating Suddenlink services. Counters no longer separate Suddenlink sales personnel from customers, allowing more personal interaction. A large new Suddenlink sign stands outside the location.

Since last September, Suddenlink has unveiled new or renovated stores in Arkadelphia, Jonesboro, El Dorado, and Russellville, Ark.; Alexandria, Natchitoches, and Ruston, La.; Branson and St. Joseph, Mo.; Conroe and Little Elm, Texas; and Point Pleasant, W. Va.

Point Pleasant, W. Va., Debuts Renovated Store

Yesterday, employees cut a ribbon to open a new retail Suddenlink store in Point Pleasant, W. Va. The new store features hands-on interactive displays demonstrating Suddenlink services. Bright green-and-blue décor greets visitors, who will no longer find counters separating them from the store’s customer-care representatives.

Since last September, Suddenlink has unveiled new or renovated stores in Arkadelphia, Jonesboro, El Dorado, and Russellville, Ark.; Alexandria, Natchitoches and Ruston, La.; Branson and St. Joseph, Mo.; and Conroe and Little Elm, Texas.

New Store Opens in Alexandria, La., Mall

Alexandria, La., Mayor Jacques Roy joined Suddenlink executives and Chamber of Commerce officials for a ceremonial ribbon-cutting at Suddenlink’s new Alexandria Mall store. A customer appreciation event followed, featuring refreshments, entertainment and prize giveaways.The store is outfitted with bright green and blue décor, and provides customers a hands-on experience with interactive displays demonstrating Suddenlink services. In addition, the store features no counters to separate Suddenlink salespeople from customers, allowing more personal interaction.

Suddenlink’s office on Donahue Ferry Road in nearby Pineville remains open.

Since last September, Suddenlink has unveiled new or renovated stores in Arkadelphia, Jonesboro, El Dorado, and Russellville, Ark.; Natchitoches and Ruston, La.; Branson, Mo.; and Conroe, Texas.

Suddenlink Opens New Retail Store in Branson

A Branson, Mo., city official, Suddenlink regional executives and local Chamber of Commerce representatives cut a ceremonial ribbon opening Suddenlink’s newly renovated Branson retail store today. Alderperson and Director of Downtown Branson Cris Bohinc read a proclamation from Mayor Raeanne Presley declaring today “Suddenlink Day” in Branson.

The store, outfitted with new furnishings and bright green and blue décor, provides a base of operations for 25 employees in the city and a whole new experience for customers, with hands-on interactive displays demonstrating Suddenlink services. In addition, counters no longer separate Suddenlink sales people from customers, allowing more personal interaction.

Since last September, Suddenlink has unveiled additional renovated stores in Arkadelphia, Jonesboro, and El Dorado, Ark., and Natchitoches, La.

Kudos for Suddenlink Customer Care

Fast Company contributor Drew Neisser spoke with Suddenlink Senior Vice President of Customer Experience Gibbs Jones about the company’s approach to customer care.

In his article, Seven Timeless Ways to Improve Customer Satisfaction, Neisser writes, “Though Suddenlink is only the 7th largest cable operator in the U.S., from what I can tell, they are leading the way in their industry.”