Look Out for Online Survey Scam

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Beware of online messages claiming they’re from Suddenlink, including pop-up ads that promise a reward in exchange for completing a survey.

Suddenlink does not send customers surveys via pop-up ads. All Suddenlink surveys are initiated by phone or email, and we will never ask you to provide information like your username, password, social security number or credit card via email or online ads.

If you see these pop-up surveys, please do not reply or click on any embedded links. Your computer may have been infected with malicious adware (malware), which sometimes can happen when installing free software for video recording, managing downloads, etc.

Learn more, including how to remove such malware, here.

WatchESPN Now Available


We have launched WatchESPN, the app and website that allow viewers to watch live ESPN, anytime. Suddenlink customers now have access to ESPN, ESPN2, ESPN3, ESPNU, ESPN News, ESPN Deportes, the Longhorn Network and the SEC Network.

Access to each network is based on customer video subscription. Content will be available on computers, tablets, smartphones and TV connected devices:

  • Online at WatchESPN.com.
  • Mobile on a smartphone or tablet with the WatchESPN app. The app is available to download free of charge at the Apple iTunes App Store and the Google Play Store.
  • Using ROKU and AppleTV, Amazon Fire TV and Chromecast.

WatchESPN offers easy access with a single login for authentication. We will continue to add more networks to the Suddenlink2GO app on additional mobile devices.

Project Imagine Update

In late 2009, Suddenlink embarked on a three-year program – Project Imagine – which calls for approximately $350 million in investments, above and beyond traditional capital spending levels.

As of June 2011, those investments increased to 66 the average number of high-definition (HD) TV channels offered to customers, with several lineups featuring 90 or more channels. Video-on-Demand (VOD) service is offered to more than 78 percent of customers. Industry-leading DOCSIS 3.0 technology, which enables Internet download speeds of 20, 50, and more than 100 Megabits per second (Mbps) is available to 77 percent of customers.

As the investment program continues, more communities will receive new and enhanced services.


Among the approximately 5,000 people who work for Suddenlink, there are employees named Harry Potter, Robin Williams, Jim Beam, Jackie Robinson, and James Taylor.