1 Gig Service Launches in San Angelo

Residential customers in San Angelo, Texas, can now get our new up to 1 Gigabit per second Internet service. Local business owners also have access to this 1 Gig service, along with customized services that Suddenlink has offered for many years that are capable of multi-Gigabit speeds.

Since July 2015, the service has been made available to residential customers in the following Suddenlink-served communities:

  • Arkansas: Jonesboro and Russellville
  • Arizona: Flagstaff
  • California: Mammoth Lakes
  • Louisiana: Bossier City and Lake Charles
  • Mississippi: Greenville
  • Missouri: Nixa, Ozark and St. Joseph
  • North Carolina: Greenville and Rocky Mount
  • Ohio: Marietta
  • Oklahoma: Enid and Stillwater
  • Texas: Abilene, Andrews, Big Spring, Bryan, College Station, Georgetown, Huntsville, Kingwood, Lubbock, Lufkin, Midland, San Angelo, Terrell, Tyler and Victoria
  • West Virginia: Parkersburg

Help Keep Kids Safe Online


Today, children of all ages spend time online at home and in the classroom. While the Internet offers several benefits to young minds, it also poses threats. Parents and caregivers can brush up on safety policies and online etiquette to help keep kids safe.

From setting up proper passwords, to avoiding cyberbullying, online resources are available to provide essential tips for navigating the digital world.

Time to Edit Your Social Networking History?


As technology continues to rise in popularity, users sometimes find themselves regretting social media faux pas of the past. From deleting inappropriate photos to removing regretful comments, an occasional cyber trail check-up is important for everyone with an online presence, especially those looking to apply for schools and jobs.

A blog by SocialControl.com offers four tips for cleaning up your social media profiles and managing your online reputation going forward.

Research: Parents are Positive about Technology


Recent research from the Family Online Safety Institute explores opinions about the evolving role technology plays in the lives of children today. According to the study, “the large majority of parents believe technology has a positive effect on their child’s future, career and life skills, and creativity.”

The “Parents, Privacy & Technology Use” report also provides insight into feelings about online privacy, social media use, and general positives and negatives kids face today. While the majority of adults believe access to research and knowledge is a benefit, privacy and health concerns remain.

Stay Safe Online this School Year

Internet Safety

Another summer has come to an end, issuing in a new school year. Technology will continue to play a major role in the lives of kids at home and in the classroom, and the Texas Cable Association (TCA) reminds parents to review procedures for keeping students safe online.

From protecting personal information to selecting strong passwords, the TCA covers several best digital practices. Read the Internet safety tips now to prepare for the back to school season.

Look Out for Online Survey Scam

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Beware of online messages claiming they’re from Suddenlink, including pop-up ads that promise a reward in exchange for completing a survey.

Suddenlink does not send customers surveys via pop-up ads. All Suddenlink surveys are initiated by phone or email, and we will never ask you to provide information like your username, password, social security number or credit card via email or online ads.

If you see these pop-up surveys, please do not reply or click on any embedded links. Your computer may have been infected with malicious adware (malware), which sometimes can happen when installing free software for video recording, managing downloads, etc.

Learn more, including how to remove such malware, here.

For Many, Social Media is a Primary News Source


Recent findings from The Pew Research Center indicate that people are turning to social media for more than connecting with friends. According to an article from Fast Company, “63% of users consider Facebook and Twitter a source of news.”

The research center surveyed 2,035 adults age 18 and above for the report. Resulting data shows people across all demographic groups now use social media to stay updated on current events, in addition to more traditional news sources.

The full report is available online.

First Communities Receive Up to 1 Gig Service

Yesterday, Suddenlink began offering customers in four communities its new up to 1 Gigabit per second Internet service. Bryan-College Station, Texas; Nixa, Mo.;  and Greenville and Rocky Mount, N.C., are the first Suddenlink-served areas to receive this new service.

The up to 1 Gigabit service is a part of “Operation GigaSpeed,” a company-wide plan announced last August. As part of Operation GigaSpeed, Suddenlink introduced a first phase of Internet speed increases in various communities late last year and earlier this year.

In addition to making the up to 1 Gigabit service available, Suddenlink is boosting other speeds.  Residential Internet customers in the listed communities with current download speeds up to 75 and 100 Megabits per second (Mbps) will be moved to services with download speeds up to 100 and 200 Mbps, respectively, at no added charge.


Opinions Vary on Best Way to Watch


With several series available on a variety of online platforms, viewers have taken to watching multiple episodes in one sitting. This phenomenon, known as “binge-watching,” has struck up a debate about the best way to view today’s top programs.

One New York Post reporter strongly opposes binge-watching. In a recent article, he said, “there is no shared experience, which, let’s face it, is one of the great pleasures of watching television.”

Where do you stand on the binge-watching debate?

Look Out for New Online Ad Scam

Beware of online messages claiming they’re from Suddenlink and requesting you call an 800 number in order to have a computer virus removed.  Such messages are commonly known as “phishing.” They can come in the form of online messages, like pop-up ads or emails directed to the customers of many different companies and organizations by anonymous parties. These messages are typically designed to steal your personal information. We’ve warned about phishing before, but the information is worth repeating.

Suddenlink will not ask you to provide information like your username, password, social security number or credit card via an email message.

If you see these types of messages online in any form, please do not reply and please do not click on any embedded links.