Seasonal ‘Sun Outages’ May Affect TV Viewing

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Twice a year, during the fall and spring, TV watchers may experience some degree of interference on some channels due to a phenomenon known as “sun outages.” The following Q&A will help you understand what they are and how they could affect you.

 

What is a sun outage?

A sun outage is an interruption in TV signals caused by interference from solar radiation. The interference is caused when the sun is in direct line with a communication signal and the sun’s radiation overwhelms it.

How does this affect watching TV?

During this time, people with cable or satellite TV service may experience interference on some channels that can affect picture quality and sound. The picture, for instance, may pixilate slightly, or clicking sounds may be heard. In some cases, picture or sound may completely drop for a few minutes.

Sun outages do not affect Internet or phone service.

How long does the interference last?

Such interference can last up to several minutes a day.

When will this interference happen?

This fall, sun outages may affect some channels – though only intermittently and generally for only a few minutes at a time – between roughly Sept. 27 and Oct. 16. Typically, the effects, if visible, will occur between 12 p.m. and 9 p.m. CT.

What should you do?

If you experience picture or sound interference during these times, please be patient. Your service should return to normal after a short while.

First Communities Receive Up to 1 Gig Service

Yesterday, Suddenlink began offering customers in four communities its new up to 1 Gigabit per second Internet service. Bryan-College Station, Texas; Nixa, Mo.;  and Greenville and Rocky Mount, N.C., are the first Suddenlink-served areas to receive this new service.

The up to 1 Gigabit service is a part of “Operation GigaSpeed,” a company-wide plan announced last August. As part of Operation GigaSpeed, Suddenlink introduced a first phase of Internet speed increases in various communities late last year and earlier this year.

In addition to making the up to 1 Gigabit service available, Suddenlink is boosting other speeds.  Residential Internet customers in the listed communities with current download speeds up to 75 and 100 Megabits per second (Mbps) will be moved to services with download speeds up to 100 and 200 Mbps, respectively, at no added charge.

 

‘Planet of the Apes’ Collection Now On Demand

apeIn honor of the release of “Dawn of the Planet of the Apes,” the latest film collection on Suddenlink On Demand features films from the entire franchise.

The lineup includes “Rise of the Planet of the Apes,” “Battle for the Planet of the Apes,” “Escape from the Planet of the Apes,” and more. This collection will be available through Jan. 6.

Where Suddenlink On Demand is available, check out these and other titles by going to Channel 1. To view the collection, go to “Movies & Events,” “Special Features,” “Planet of the Apes.” A Suddenlink digital receiver is required to access the On Demand menu.

New On Demand: ‘Planes: Fire & Rescue’

Animated family film “Planes: Fire & Rescue” is now available through Suddenlink On Demand.

Air racer Dusty teams up with a dynamic crew of flying firefighters in this sequel to Disney’s 2013 hit “Planes.” A star-studded voice cast includes Dane Cook, Ed Harris, Hal Holbrook, Brad Garrett, Teri Hatcher, Stacy Keach, Cedric the Entertainer, Regina King, Jerry Stiller, Patrick Warburton, Erik Estrada, John Ratzenberger, and many others.

Where Suddenlink On Demand is available, check out this and other titles by going to Channel 1. A Suddenlink digital receiver is required to access the On Demand menu.

Viacom is Blocking Shows Online

Viacom is blocking full episodes of its own shows on its own websites. Viacom has done the same thing to other companies. But don’t take our word for it.

In doing this, Viacom is violating the principles of an open Internet. If you agree, please consider contacting the FCC.  Specifically, you can visit this page on the FCC website and click the proceeding number 14-28 next to “Protecting and Promoting the Open Internet.”  That should take you to any easy form you can fill out and submit. (Note: While the public comment period on this proceeding officially ended Sept. 15, the form to submit a comment was still available as of the date of this post. Also, we’ve been told it may take a while for the FCC to publish the comments it receives.)

In the meantime, the shows you like may be available through other, non-Viacom Internet sources.  Thank you for your patience.  We hope Viacom will reconsider and stop this action.

Three Arizona Communities Get MAX 107.0

Beginning today, Arizona residential customers in Camp Verde, Sedona, and Village of Oak Creek can get our High-Speed Internet MAX 107.0 service. MAX 107.0 features a download speed up to 107 megabits per second (Mbps) and an upload speed up to 5 Mbps, the fastest residential service in these communities.

Since spring of 2010, MAX 107.0 has been made available to residential customers in the following Suddenlink-served communities:

  • Arkansas: Arkadelphia, Atkins, Batesville, Dover, El Dorado, Heber Springs, Hot Springs Village, Jonesboro, Malvern, Mountain Home, Newport, Pocahontas and Russellville
  • Louisiana: Alexandria, Bossier City (including Barksdale Air Force Base), DeRidder, Grambling, Haughton, Lake Charles, Minden, Natchitoches, Ruston and Sulphur
  • Mississippi: Greenville and Greenwood
  • Missouri: Branson, Nixa, Ozark, St. Joseph
  • North Carolina: Bethel, Chocowinity, parts of Edgecombe County, Enfield, Greenville, Kinston, LaGrange, New Bern, Parmele, Rocky Mount, Scotland Neck, Tarboro, Walnut Creek, Washington, Washington Park, Williamston, and other parts of Beaufort, Lenoir,Martin, and Wayne Counties
  • Oklahoma: Seminole, Wewoka
  • Texas: Abilene, Amarillo, Bryan-College Station, Conroe, Georgetown, Gladewater, Henderson, Jarrell, Kingwood, Pflugerville, Lake Conroe, Leander, Lufkin, Lubbock, Midland, Post, San Angelo, Shallowater, Tulia, Tyler, Whitehouse, Wolfforth
  • West Virginia: the majority of Boone, Cabell, Gallia, Jackson, Kanawha, Mason, Meigs (Ohio), Pleasants, Putnam, Washington, Wetzel, Wirt, and Wood counties

New On Demand: ‘Lone Survivor’

War drama “Lone Survivor” is now available through Suddenlink On Demand, 28 days before Netflix and Red Box.

Mark Wahlberg stars in the incredible true story of four heroic Navy SEALs ambushed on a covert mission in Afghanistan.  Taylor Kitsch co-stars.

Where Suddenlink On Demand is available, check out this and other titles by going to Channel 1. A Suddenlink digital receiver is required to access the On Demand menu.

MAX 107.0 Internet Launches in Kingwood, Texas

Beginning today, Texas residential customers in Kingwood can get our High-Speed Internet MAX 107.0 service. MAX 107.0 features a download speed up to 107 megabits per second (Mbps) and an upload speed up to 5 Mbps, the fastest residential service in these communities.

Since spring of 2010, MAX 107.0 has been made available to residential customers in the following Suddenlink-served communities:

  • Arkansas: Batesville, El Dorado, Hot Springs Village, Jonesboro, Mountain Home, Pocahontas and Russellville
  • Louisiana: Alexandria, Bossier City (including Barksdale Air Force Base), Grambling, Haughton, Lake Charles, Natchitoches, Ruston and Sulphur
  • Mississippi: Greenwood
  • Missouri: Branson, Nixa, Ozark, St. Joseph
  • North Carolina: Bethel, Chocowinity, parts of Edgecombe County, Enfield, Greenville, Kinston, LaGrange, New Bern, Parmele, Rocky Mount, Scotland Neck, Tarboro, Walnut Creek, Washington, Washington Park, Williamston,  and other parts of Beaufort, Lenoir,Martin,  and Wayne Counties
  • Oklahoma: Seminole, Wewoka
  • Texas: Abilene, Amarillo, Bryan-College Station, Conroe, Georgetown, Gladewater, Henderson, Jarrell, Pflugerville, Lake Conroe, Leander, Lufkin, Lubbock, Midland, Post, San Angelo, Shallowater, Tulia, Tyler, Whitehouse, Wolfforth
  • West Virginia: the majority of Boone, Cabell, Gallia, Jackson, Kanawha, Mason, Meigs (Ohio), Pleasants, Putnam, Washington, Wetzel, Wirt, and Wood counties

Cable Programs Showered with Nominations

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The Broadcast Television Journalists Association and The Television Critics Association have announced nominees for their annual awards recognizing excellence in television. Several cable TV series and performers have received recognition, with FX leading in total nominations.

The fourth annual Broadcast Critics’ Choice Television Awards will be televised June 19 by The CW. Finalists include “Louie” on FX, “Veep” on HBO and “Broad City” on Comedy Central.  See the complete list of nominees.

The 30th annual Television Critics Association awards will premiere July 19 on The CW. AMC’s “Breaking Bad,” FX’s “The Americans,” and HBO’s “Game of Thrones” have received nominations, in addition to several other cable network programs. See the complete list of nominees.

FX,The CW, Comedy Central and AMC are available to virtually all Suddenlink customers who have what is commonly known as Expanded Basic TV service.