Suddenlink Honors ‘Service Heroes’

Twelve Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Twelve others earned honorable mentions. Read on to learn about the honorees.



Retail Sales Agent Jimmy Bennett and Retail Sales Supervisor Barb Miller, Beckley, W. Va., for assisting a customer who fell in the parking lot. Barb and Jimmy transported her to a local doctor to ensure she received medical treatment.


Broadband Technicians Jeremy Davis and Nick Simanowitz, St. Jospeh, Mo., for assisting a collapsed, unresponsive customer by calling for an ambulance, notifying his family members and staying by his side.


Broadband Technician Alex Gebremeskel, Amarillo, Texas, for helpling an elderly woman and her dogs escape a burning home.


Broadband Technician John Gibson, Scott Depot, W. Va., for using the emergency flashers on his work truck to warn oncoming drivers of a vehicle that had slipped into a ditch, with the rear stuck in the traffic lane. John stayed with the woman in the car until a tow truck arrived.


IT Specialist Kevin Hamilton, St. Louis, Mo., for demonstrating outstanding service. Kevin is always willing to go the extra mile to assist coworkers with their technological inquiries.


Purchasing Coordinator Sandy Homan, Tyler, Texas, for tirelessly working behind the scenes to support multiple construction managers and coordinators. Her peers say she is never too busy to help anyone, no matter how large or small the task may be.


Senior Business Analyst Mike Kearns, St. Louis, Mo., for his data skills, patient problem-solving and quick request turnaround, which allow for an efficient delivery of services.


Broadband Technician Matt McCord, Leesville, La., for offering to verify a customer’s phone jack was fully functioning when she mentioned she planned to use it to connect to her medical monitoring device. After discovering the outlet was dead, Matt properly wired it to ensure the customer’s medical alert would work in an emergency.


Broadband Technician Brian Pruett, Huntsville, Texas, for assisting a pregnant customer who began seizing, by protecting her from falling to the floor, calling an ambulence and alerting her family.


Trainer Mandy Stone, Parkersburg, W. Va., for the time and effort she spends volunteering with the local Toys for Tots organization in her community every year.

Honorable mentions included: Wayne Broadway, Jonesboro, Ark.; Ricky Chavez, Monahans, Texas; Christina Doyle, Kingwood, Texas; Tommy Dunlap, Conway, Ark.; Jenaro Fuentes, Monahans, Texas; Marcus Haley, Tyler, Texas; David Hamilton, Jonesboro, Ark.; Michael Hernandez, Bryan, Texas; Casey Hibler, Brady, Texas; Brian Noori Onalaska, Texas; and Michael Plummer, Beckley, W. Va.