Suddenlink Honors ‘Service Heroes’

Thirteen Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Eight others earned honorable mentions. Read on to learn about the honorees.


4 Winner Group
Broadband technicians Bobby Brickey, Ronald Dishongh, Jeffrey Rudy and John Yates, Stuttgart, Ark., for demonstrating outstanding customer service by balancing their usual home system responsibilities with voluntary trips to Belvieu, Texas, to assist with customer upgrades.


Customer Retention Specialist Jeff Bryce, Tyler, Texas, for sharing his time and talents with Junior Achievement (JA), a nonprofit organization dedicated to educating students about entrepreneurship, work readiness and financial literacy.


Broadband Technician Daniel Flores, Abilene, Texas, for assisting an elderly woman in diabetic shock, by placing his jacket behind her head and calling paramedics.


Broadband Technician Roberto Ibarra, Brady, Texas, for saving a customer from a copperhead in her garden.


Broadband Technician Jeff Kerns, St. Joseph, Mo., for his proper safety practices and alertness to his surroundings. When he completed the Suddenlink “Circle of Safety” check around his truck, he found a young boy playing hide-and-seek beneath.


Broadband Technician Jerome Morse, New Martinsville, W. Va., for warning a sleeping neighbor when her house was on fire, helping her to escape and call the fire department.


Inventory Control Specialist Willi Noles, El Dorado, Ark., for consistently motivating colleagues and going above and beyond his expected work duties.


Technical Operations Supervisor Christopher Snow, Mineral Wells, Texas, for going beyond the scope of his job to take the lead in discovering resolutions to issues.


Broadband Technician Juan Vazquez, Lufkin, Texas, for assisting a collapsed, unresponsive customer by calling for an ambulance, notifying her family members and staying by her side.


Broadband Technician Justin Whitehead, Amarillo, Texas, for preventing a small child from wandering into a busy street while following a dog.

Honorable mentions included: James Blackburn, Tyler, Texas; Shawn Blauth, Tyler, Texas; Randy Griswold, Onalaska, Texas; Omar Hernandez, Lubbock, Texas; Nate Jones, Beckley, W. Va.; Chris Leaf, Neosho, Mo.; Ryan Pereira, Beckley, W. Va.; and Johnny Martinez, Midland, Texas.