Eleven Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Twenty-one others earned honorable mentions. Read on to learn about the honorees.
Business Operations Manager Lora Atchley, Kingman, Ariz., for answering a charity’s request for help finding a particular toy for a child in need. Lora searched for and purchased the toy with her own money, and then secured a gift card for the child’s family.
Broadband Technician Bradley Chappell, Georgetown, Texas, for calling the fire department when he smelled a neighborhood-wide gas leak. Bradley was later recognized by a customer for his professionalism, work ethic and attentiveness to the neighborhood’s safety.
Broadband Technician Patrick Eason, Georgetown, Texas, for returning a purse containing a cell phone and other valuables that he found lying on the side of the road. Patrick discovered the owner’s location and drove to personally deliver the purse and valuables.
Customer Care Representative KeiLei Flores, Tyler, Texas, for contacting 911 when she received a call from a customer who had fallen out of bed and needed help. KeiLei also contacted the woman’s son, who said he had never met a stranger willing to go so above and beyond to help.
Broadband Technician Brandon Fox, Beckley, W. Va., for helping a woman being attacked by a pit bull. Brandon ran at the animal with his safety strap, causing the dog to run away and preventing the woman from receiving serious inuries.
Broadband Technician Sylvester Minney, Wayne, W. Va., for pulling his car over to help a driver trapped in his vehicle after a car accident. Patrick kept the injured man calm and assisted EMT personnel in cutting open the wrecked vehicle to remove the man.
Plant Manager Lee Mott, Paola, Kan., for acting as a strong contributing member of his community. Lee serves as a volunteer firefighter, supports Cops for Tots, helps to organize the local Roots Festival and goes above and beyond for everyone he meets.
Direct Sales Representative Michael Parks, Bullhead City, Ariz., for scaling a nine-foot fence to alert an elderly couple that their house was on fire. Michael convinced the couple to evacuate before the house went up in flames minutes later.
Regional Data Engineer Hassan Rafi, Tyler, Texas, for his exceptional committment to improving the Suddenlink customer experience. Hassan has devloped a web-based tool that maps out all circuits in the region, resulting in shorter outage durations and better customer service.
Retail Sales Supervisor Renee Welch, DeRidder, La., for devoting her personal time and money to assemble “chemo comfort bags” for individuals in her community. As a cancer survivor herself, Renee understands the importance of snacks, tissues, pillows, blankets and journals during treatment.
Account Executive Melissa Wright, Hurricane, W. Va., for sharing her clean water supply with friends, family, co-workers and community when West Virginia experienced a water crisis. Melissa then paid the hefty water bill by herself without complaint.
Honorable mentions included: Temeka Bell, Fort Sill, Okla.; Kendon Crockett, Tyler, Texas; Dale Cunningham, Parkersburg, W. Va.; Marlon Curry, Shrewsbury, W. Va.; Stan Diaz, Big Spring, Texas; Lisa Dolan, St. Louis, Mo.; Jesse Harman, Kingman, Ariz.; Morris Hawkins, Longview, Texas; Amber Hyler, Sallisaw, Okla.; Isiah Hutchinson, Bryan, Texas; Wesley Maresh, Greenville, NC; Manuel Negrete, Bullhead City, Ariz.; Rock Metheny, Shrewsbury, W. Va.; Sherry Odorizzi, Lubbock, Texas; Lonnie Owecki, Natchitoches, La.; Gwendolyn Savoy, Lake Charles, La.; Casey Tobey, Natchitoches, La.; Mark Wagner, Parkersburg, W. Va.; Helen Walker, Lubbock, Texas; Diane Wiseman, Shrewsbury, W. Va.; and Rebecca Worstell, Parkersburg, W. Va.