Twelve Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Thirteen others earned honorable mentions. Read on to learn about the honorees.
Business Operations Manager Lora Atchley, Kingman, Ariz., for answering a charity’s request for help finding a particular toy for a child in need. Lora searched for and purchased the toy with her own money, and then secured a gift card for the child’s family.
Direct Sales and Marketing Specialist T Jay Conway, St. Joseph, Mo., for extinguishing a flame-engulfed bucket located near gasoline and propane containers that he discovered on a resident’s porch while making door-to-door inquiries.
Broadband Technician Byron Ephran, San Angelo, Texas, for helping a customer whose son was attempting to take his own life. Byron kicked down a locked door and prepared to use his CPR training until first responders arrived.
Customer Care Representative Debbie Matthews, Bryan, Texas, for helping a Walmart customer who was short on cash pay for her purchase. The customer noticed Debbie’s Suddenlink shirt and call the office to thank her.
Broadband Technician Bob Shephard, Flagstaff, Ariz., for tracking the unusual source of a service outage. Hot coals thrown over a fence by the customer’s neighbor had melted buried cable. The customer said Bob’s discovery potentially saved the family from a dangerous situation, too.
Honorable mentions included: Robert Acker, Greenville, N.C.; Gary Adams, Tyler, Texas; Goldie Brockway, Tyler, Texas; Bryan Collins, Neosho, Mo.; Connie Edwards, Nacogdoches, Texas; Larry Freeman, Tyler, Texas; Sharon Guillory, Tyler, Texas; Travis Hill, Mt. Gay, W. Va.; Scott McAlexander, Lubbock, Texas; Eric Salado, Auburn, Calif.; Jane Sanson, Scott Depot, W. Va.; and Alisha Starr, Truckee, Calif.