Suddenlink Honors ‘Service Heroes’

Ten Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Seven others earned honorable mentions. Read on to learn about the honorees.

Broadband Technician Ricky Calvo, Lubbock, Texas, for helping a lost kindergartener who had wandered away from school

Broadband Technician Chris Carlyle, Tyler, Texas, for assisting a pedestrian who had fallen and making sure he got home safely

Customer Care Representative Sherry Cooksey, Tyler, Texas, for helping a customer obtain an air conditioner from a charitable agency

Customer Care Manager Greg Ewton, Tyler, Texas, for developing the Internet Care Team and fostering a positive attitude in his department

Customer Care Training Manager Dian Henry, Tyler, Texas, for going the extra mile to help train new employees in Arizona

Broadband Technician Chris Marie, Greenville, N.C., for helping a family find their lost child during Hurricane Irene clean-up efforts

Broadband Technician Virgil Owen, Idabel, Okla., for stopping in triple-digit heat to change a stranded motorist’s tire

Facilities Technician Adam Voigt, Tyler, Texas, for battling wildfires as a Troup, Texas, volunteer firefighter

Broadband Technician Joseph Webster, Amarillo, Texas, for distinguishing himself as a fiber-splicing expert and consistently volunteering for complicated splicing projects

Field System Supervisor Franklyn Williams, St. Joseph, Mo., for helping resolve a complicated service call and personally purchasing and installing a wireless router to thank the customer for her patience

Honorable mentions included: Veronica Clophus, Lake Charles, La.; Paula Dickenson, Parkersburg, W.Va.; Robert Foulks, Midland, Texas; Kristi Lea, Tyler, Texas; Dusty Norred, Midland, Texas; Tony Redon, Lubbock, Texas; and George Sargent, Parkersburg, W. Va.