Suddenlink Honors ‘Service Heroes’

Ten Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Seven others earned honorable mentions. Read on to learn about the honorees.


Broadband Technician Ricky Calvo, Lubbock, Texas, for helping a lost kindergartener who had wandered away from school


Broadband Technician Chris Carlyle, Tyler, Texas, for assisting a pedestrian who had fallen and making sure he got home safely


Customer Care Representative Sherry Cooksey, Tyler, Texas, for helping a customer obtain an air conditioner from a charitable agency


Customer Care Manager Greg Ewton, Tyler, Texas, for developing the Internet Care Team and fostering a positive attitude in his department


Customer Care Training Manager Dian Henry, Tyler, Texas, for going the extra mile to help train new employees in Arizona


Broadband Technician Chris Marie, Greenville, N.C., for helping a family find their lost child during Hurricane Irene clean-up efforts


Broadband Technician Virgil Owen, Idabel, Okla., for stopping in triple-digit heat to change a stranded motorist’s tire


Facilities Technician Adam Voigt, Tyler, Texas, for battling wildfires as a Troup, Texas, volunteer firefighter


Broadband Technician Joseph Webster, Amarillo, Texas, for distinguishing himself as a fiber-splicing expert and consistently volunteering for complicated splicing projects


Field System Supervisor Franklyn Williams, St. Joseph, Mo., for helping resolve a complicated service call and personally purchasing and installing a wireless router to thank the customer for her patience

Honorable mentions included: Veronica Clophus, Lake Charles, La.; Paula Dickenson, Parkersburg, W.Va.; Robert Foulks, Midland, Texas; Kristi Lea, Tyler, Texas; Dusty Norred, Midland, Texas; Tony Redon, Lubbock, Texas; and George Sargent, Parkersburg, W. Va.