Suddenlink Honors ‘Service Heroes’

Eleven Suddenlink employees recently earned the distinction of “Service Heroes,” based on their extraordinary commitment to serving customers, communities, and colleagues with excellence. Eleven others earned honorable mentions. Read on to learn about the honorees.

Dispatcher James Bywater, Tyler, Texas, for co-founding Native Directions, a non-profit sobriety support organization assisting at-risk Native American children and their families.

Dispatcher Cathy Casey, Russellville, Ark., for excellent product knowledge and for the compassion and integrity she brings to her work.

Broadband Technician Justin Cassillas, Abilene, Texas, for assisting a customer in her home when she lost consciousness by calling 911 and family members.

Warehouse Worker Jose Colon, San Angelo, Texas, who displayed flexibility and an ability to learn quickly when he agreed to fill a vacated position in another department.

System Manager James Farrow and Retail Sales Manager Minnie Padilla, Victoria, Texas, for stopping a runaway car and rescuing a child in the back seat.

Dispatcher Dustin Huffman, St. Joseph, Mo., for taking the extra time and effort to satisfy challenging requests from customers.

Customer Care Representative Jessie Melendez, Athens, Texas, for temporarily taking on several added job responsibilities and still keeping things running smoothly at the front counter.

Direct Sales Representative Sam Safier, Eureka, Calif., for helping a hearing-impaired customer coordinate Suddenlink services with existing videophone equipment.

Customer Care Representative Yulonda Williams, Tyler, Texas, for reaching out to help a new coworker when his family’s home was destroyed by a tornado.

Customer Care Technical Support Supervisor Rodney Worthen, Tyler, Texas, for striving to make every customer experience exceptional and treating colleagues like family.

Honorable mentions included: Darrell Akers, Beckely, W. Va.; Amber Brown, Tyler, Texas; DeAnna Cottrell, St. Louis, Mo.; Robert Fahner, Charleston, W.Va.; Stacey Grant, Natchitoches, La.; Alee Hartline, Lubbock, Texas; Tim Howell, San Angelo, Texas; Richard Mays, Prosper, Texas; Angelia Oliver, Tyler, Texas; Valerie Trim, St. Louis, Mo., and Peggy Wooten, Greenville, N.C.