Suddenlink Honors ’Service Heroes’

Nine Suddenlink employees recently earned the distinction of “Service Heroes.” They won based on their extraordinary commitment to serving customers, communities and colleagues with excellence. Five others earned honorable mentions. Read on to learn about the honorees.


Broadband Technician Alonzo Alias, Lubbock, Texas, for making sure every customer is educated and satisfied.


Dispatcher Christine Balderas, Lubbock, Texas, for dedication and attention to detail that helped reduce service calls.


Broadband Technician Luke De Los Santos, Bishop, Calif., for his commitment to doing the job right the first time and helping co-workers shine.


Broadband Technician Jacob Halsell, San Angelo, Texas, for always offering to take on extra work in order to keep everyone on schedule.


Broadband Technician Ricky Henderson, Balch Springs, Texas, for helping put out a mattress fire while on a service call.


Trainer Stacy Martin, Parkersburg, W. Va., for calling 911 and assisting a family during and after a house fire.


Senior Software Administrator Michael Sullivan, St. Louis, Mo., for exemplifying four Suddenlink culture values – creativity, knowledge, positive attitude and customer service.


Broadband Technician Devin Turner, Malvern, Ark., for helping rescue a man pinned under a riding mower.


Broadband Technician Landon Williams, Lake Charles, La., for going the extra mile to please and educate customers.

Honorable mentions included: Marcy Dunlap, Tyler, Texas; Bob Greenland, Greenville, N.C.; Shirl Lewis, Beckley, W. Va.; Melanie Newbanks, Parkersburg, W. Va.; and David Simpson, Tyler, Texas.