Suddenlink Honors ’Service Heroes’

Thirteen Suddenlink employees recently earned the distinction of “Service Heroes.” They won based on their extraordinary commitment to serving customers, communities and colleagues with excellence. Three others earned honorable mentions. Read on to learn about the honorees.


Chris Haden, Amarillo, Texas, for rescuing a family trapped in their vehicle during flash flooding.


Mike Simms, Parkersburg, W. Va., for helping police officers rescue a neglected toddler during a service call.


Frank Zaragoza, Bryan, Texas, for returning a bank bag filled with cash to a local church after finding it in the middle of a road.


Steve Atkins, left, Buckhannon, W. Va., and Bill Buskus, Beckley, W. Va., for braving snowstorms to restore cable and phone services.


Alisha Starr, Auburn, Calif., for taking over dispatching duties for a co-worker on medical leave while continuing to provide excellent service as a customer care representative.


Lee Sarver, Beckley, W. Va., for providing over-the-top customer service and showing consistent thoughtfulness towards his co-workers.


Jody Shields, San Angelo, Texas, for his work ethic, technical knowledge, and willingness to teach and work with his peers.


Ashley Walker, Lubbock, Texas, for responding quickly and effectively to co-workers’ inquiries and always keeping a positive attitude.


Brandi Cashat, Leesville, La., for helping a motel owner update his TVs with new equipment and working to ensure the set-up was theft-resistant.


Ann Coomer, Tyler, Texas, for putting in extra time and effort to make sure commissioned employees are properly paid.


Chad Lancaster, Parkersburg, W. Va., for volunteering to take on a difficult annual project and completing it on time.


Victor Canterbury, Shrewsbury, W. Va., for postponing the start of a promotion to temporarily fill another urgent position.

Honorable mentions included Donna King, Stephen McNeil and Susan Winston.