“After a rapid e-mail response, I thought perhaps I was receiving programmed responses similar to when you call other companies,” the customer wrote in a message to Atlantic Region Director of Operations Jack Ozminkowski. “It wasn’t until (the customer care representative) began responding to specific concerns with specific answers that I realized that I had stumbled upon a rare example of what real Customer Service is supposed to be about.
“No one in a large corporation has EVER responded to my concerns with such expedience and efficiency. It’s undoubtedly the way you perform your job on a daily basis because you do it so well.”
The satisfied customer also praised Broadband Technician B.B. Allen, saying he “couldn’t have been more professional, competent, pleasant and helpful.”