Suddenlink Honors ‘Service Heroes’

Twelve Suddenlink employees recently earned the distinction of “Service Heroes.” They won based on their extraordinary commitment to serving customers, communities and colleagues with excellence. Ten others earned honorable mentions. Read on to learn about the honorees.

Tabitha Cullen, Truckee, Calif., for helping an on-call doctor resolve a complex phone issue.

Ronald Dishongh, Stuttgart, Ark., for volunteering to work long hours in bad weather to help repair storm damage at the company’s Danville plant.

Tiffany Franklin, Tyler, Texas, for her ability to anticipate co-workers’ questions and prepare answers in advance.

Larry Freeman, Tyler, Texas, for his willingness to address trainee classes and work one-on-one with new employees.

Sonya Jenkins, Lake Charles, La., for her friendly, can-do attitude and her willingness to volunteer for Suddenlink’s community service projects.

John Knisley, Parkersburg, W. Va., for donating a $100 gift card he’d won to a needy family sponsored by the customer care center.

Kim Liggett, San Angelo, Texas, for her ability and willingness to help co-workers through complicated transitions.

Judi Linzy, Jonesboro, Ark., for giving special attention to elderly and infirm customers, and for volunteering with the Suddenlink Internet Safety program.

Daren Manka, Greenville, N.C., for correcting errors that might otherwise jeopardize customer expectations, often staying late to keep concerns from escalating.

Kim Olive, Bryan, Texas, for contacting charities to assist a customer who had become homeless.

Renetta Patrick, St. Louis, Mo., for patiently helping employees with company medical plans.

Mike Stott, Truckee, Calif., for training junior technicians with a blend of “old school” and cutting-edge techniques.

Honorable mentions included Daniel Benson, Ricky Dollar, Jason Dye, Keith Gwaltney, Kyle King, Anthony Martinez, Brian Poisson, Carla Robinson, Vicki Vanoster and Ashley Walker.