If you’re among the customers who have encountered this problem, we apologize for the inconvenience. This problem is not unique to Suddenlink or its customers. From what we understand, many other service providers and their customers are experiencing the same issue.
In short, here’s what’s happening:
The digital video recorder or DVR relies on the i-Guide (digital channel guide) to tell it which TV show episodes are “new” and which are “repeats.” If a particular show is a repeat, but it’s not marked as a repeat in the i-Guide, the DVR assumes the show is new and records it.
Rovi Corporation (formerly known as Macrovision) is the company responsible for the i-Guide. We have asked them repeatedly to correct this problem; ideally, by labeling every show as either “new” or “repeat,” so the DVR can tell the difference between them. In addition, every time a customer calls us to report this problem, we are making note of the details and sharing them with Rovi staff, so they fully understand the scope and urgency of the issue. Our senior executives have also had discussions with Rovi’s senior executives, to impress upon them the need to promptely resolve this issue.