Where’s My TV Guide Data Stream?

 

 

Some newer TV sets have a built-in channel guide function. When that function is paired with a “TV Guide data stream” — and activated according to the instructions from the TV set’s manufacturer — viewers gain access to an on-screen list of channels, programs, and scheduled program times.

In the past, from one city to the next, the TV Guide data stream was consistently transmitted to viewers by a local PBS station. That may no longer be the case. In some areas today, the TV Guide data stream may not be available at all, from any local station. In other cases, it might be delivered as part of the signal transmitted by a CBS, FOX, or other TV station.

If you’re having trouble activating a channel guide function that’s built in to your TV set, let us know. We’ll follow up to determine if a station in your area is transmitting the TV Guide data stream and to confirm whether or not we’re receiving that data stream from the station. If we’re not receiving it, we’ll consult with the station’s engineeers to make sure we do, so we can pass it along to you.

Alternatively, you might want to consider Suddenlink’s Digital TV service,* which can be enabled either through a digital set-top box or CableCARD leased from us. Our Digital TV service provides a channel guide plus access to other popular features like pay-per-view and (in an expanding list of cities) video-on-demand programming.

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* Check the local availability of Suddenlink Digital TV and related services by entering your zip code at our main Web site.

Comments

  1. David May says

    I am not getting the tevelision data information (it seemed to stop around Sun 4:00am. Am I in the area that is not getting the data? Is there plan to get the data? I would NOT be interested in paying more for the data services though.

    • SFYI Editor says

      There is no extra charge for the TV Guide data stream; it’s only a question of whether or not a local TV station is providing it to us. To help answer these questions, I need to know the name, city, state, and zip code on your account. If you don’t want to submit that information in comments, you can email me: pete-DOT-abel-AT-suddenlink-DOT-com.

  2. Lynn Reynolds says

    I have seen “Channel Guide” advertised on various cable channels, but cannot find any info about it on your website. I would like to have some info about it. Thanks

    • FYI Publisher says

      Lynn — There are multiple types/versions of channel guides or channel lists. The ones we offer are integrated with equipment we lease or otherwise make available to customers, e.g., digital boxes or adapters. In short, if you have Suddenlink equipment of this nature, you will have access to the channel lists or guides that are integrated with that equipment. If you have additional questions on this topic, please don’t hesitate to visit our customer help site or contact one of our agents. (Options for contacting an agent are available via our main site, when you enter a zip code.)