UPDATED: Winter Storm Aftermath

For more recent updates, please search for “winter storm.”
For prior reports, see below.




Status as of 10 a.m. CT, Feb. 2

While virtually all Suddenlink areas impacted by last week’s storms have returned to a “business as usual” state, restoration efforts continue in a handful of areas where commercial power is still out.

In Jonesboro, Ark., Suddenlink crews are keeping pace with electric crews, which have now restored power for more than 90% of the community. Similar levels of restoration have been achieved in Newport, Ark.

Restoration levels are up significantly for Mt. Home residents, although still in the 60% range, while the smaller communities of Walnut Ridge and Pocahontas wait patiently as utility and cable crews continue their work.



Status as of 11 a.m. CT, Jan. 30

According to the Arkansas Democrat-Gazette, “more than 300,000 homes and businesses remained without power” yesterday in Northern Arkansas.

Despite the conditions, Suddenlink crews continued working to make sure company services are available to customers as soon as possible if not immediately after commercial power is restored. (Outages are generally related to the loss of commercial power or downed cable wires near customer homes.)

In the Jonesboro, Pocahontas, and Walnut Ridge, Ark., area, company engineers estimate that the number of customers who have had both commercial power and Suddenlink services restored has more than tripled in the last 24 hours. Notable progress has also been reported in Grayson, Ky., as well as Newport, Batesville, and Mt. Home, Ark., with the latter still the hardest hit of the impacted cable systems.

All other major Suddenlink areas that were hit by the storms are now reporting restoration of services in the 95 to 100 percent range.

Suddenlink crews will continue to work closely with electric utility crews throughout the weekend and next week until operations are back to normal.



Status as of 10 a.m. CT, Jan. 29

In the wake of the winter storms that hit much of the central and northern U.S. this week, Suddenlink crews continue their efforts to help make sure company services are available to customers as soon as possible after commercial power is restored. That work is naturally concentrated in the hardest-hit areas, which continue to include Pomeroy, Ohio; Grayson, Ky.; Pauls Valley, Okla., and — in Arkansas — Mt. Home, Jonesboro, Pocahontas, Walnut Ridge, Newport, and Batesville.