Winter Storm Update

For more recent updates, please search for “winter storm.”
For prior reports, see below.

 

 

UPDATE @ 10:00 am CT, 1/28/09: Greatest impact of the winter storm on Suddenlink continues to be in northern Arkansas, with some impact in other areas. The majority of customers in the Jonesboro/Pocahontas/Walnut Ridge, Mountain Home and Newport, Ark., systems have had service impact. About half of the customers in Batesville, Ark., and Grayson, Ky., have been affected, while about one-quarter of homes served in Pauls Valley, Okla., and Senecaville, Ohio, have had service interruptions.

Hardest hit areas continue to be primarily affected by commercial power outages and downed drop wires. We have experienced only isolated service outages in some other systems, while many others in the storm’s path remain at full service. Additional crews are helping in the hardest hit areas.

Suddenlink crews continue to do whatever they can to ensure that our services are available as soon as possible after power is restored. In some cases, Suddenlink is using generators to serve customers.

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UPDATE @ 5:00 pm CT, 1/27/09: At this report, icy conditions in parts of the United States continue to have greatest impact on Suddenlink in parts of northern Arkansas and southern Missouri. Mountain Home, Ark., has been hit hardest with the majority of customers out of service, predominately caused by commercial power outages and downed drop wires. Other areas with some heavier impact still have the great majority of customers in service as Suddenlink continues to use generators for backup power. Those areas include Newport, Russellville, and Atkins, Ark. We have experienced only isolated service outages in some other systems, while many others in the storm’s path remain at full service. Additional crews are on the way to the hardest hit areas. As temperatures drop this evening and the rain continues, additional outages are possible.

Meanwhile, Suddenlink crews continue to do whatever they can to ensure that our services are available as soon as possible after power is restored. In some cases, Suddenlink is using generators to serve customers.

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Icy conditions in northern Arkansas and southern Missouri have affected service for some Suddenlink customers in Arkansas, primarily in Mountain Home and Newport. The majority of customers in those communities, however, continue to have service. We have experienced only isolated service outages in the cable systems serving Jonesboro, Pocahontas, Walnut Ridge, Russellville, Morrilton, and Clarksville. Service appears to be normal in other areas. We will provide additional updates on our progress. In the meantime, Suddenlink crews continue to do whatever they can to ensure that our services are available as soon as possible after power is restored.