Jones has spent the last 17 years in customer-centric operations and initiatives, most recently as the head of a management consultancy practice, Global Service Connections. There, he advised and worked directly with media and communications clients, including Suddenlink, to improve the experience and loyalty of customers. Jones will now apply his leadership and expertise exclusively to Suddenlink’s operations, working with the company’s six region vice presidents and the leaders of its major customer-contact centers in North Carolina, West Virginia, and Texas.
“In today’s increasingly competitive environment, our relationship with our customers is more important than ever,” said COO McMillin. “Internal and external surveys suggest we’re making progress, but we still have room for improvement, and we’re excited Gibbs has agreed to help accelerate our progress in this critical area.”
Prior to Global Service Connections, Jones held various customer-care and related management positions at Tupperware North America, Comcast, Capital One, and Circuit City.