Suddenlink to Build Larger Call Center in W. Va.

Suddenlink will build a new $3.5 million regional call center near Parkersburg, W. Va., with completion expected in October. Suddenlink currently operates a call center in Parkersburg, but it has outgrown that facility.

Dave Bach, Suddenlink’s Atlantic Regional Vice President, said, “We certainly had many options to build this facility in other parts of the state, or other states for that matter. However, Wood County is the right fit for many reasons, but first and foremost is the exceptional work force already in place.”

Suddenlink’s growth is great news for the Parkersburg area, and the company made a wise choice to continue to invest in West Virginia’s work force,” said West Virginia U. S. Senator Jay Rockefeller. “As so many companies have come to appreciate, West Virginia workers are unmatched in productivity and dedicated customer service.”

In addition to building the new 18,000-square-foot facility, Suddenlink expects to increase the call center’s full-time employment from 188 to 221, an increase of 33 employees. “These are good paying jobs with full benefits,” Bach said. The regional call center will serve Suddenlink’s 240,000 video, Internet and phone customers in a five-state area centered in West Virginia.

“We are pleased that Suddenlink has chosen to stay, and grow, in West Virginia,” said Governor Joe Manchin. “It is a positive reflection on the dedication and productive work ethic of our work force.”

The facility will be one of five call centers the company operates. Suddenlink is the largest cable broadband company in the state and provides video, high-speed Internet and phone service throughout most of its West Virginia footprint.

Wood County Commission President Bob Tebay said, “The Commission certainly appreciates having Suddenlink as a significant employer and values their long term commitment to the area.”