Long-Distance Customer Service

Though they were more than 2,600 miles from home, two Suddenlink customers from North Carolina discovered that good customer service knows no boundaries.

Traveling in Idaho, the husband and wife stopped at a coffee shop for refreshments and to check their email, when they encountered problems accessing their account. The wife happened to pick up an area tourist guide at the coffee shop and saw Suddenlink advertised as the local cable company.

She and her husband made their way to the Suddenlink office in Osburn, Idaho, where a customer-service rep helped them regain access to their email. The couple was elated and appreciative of the extra effort.