Charleston, WV

This article was first published in Suddenlink’s employee newsletter in July 2007. It has been modified for republication here, as one installment in an occasional series on communities served by Suddenlink.



Local entrepreneurs introduced cable to Charleston, W. Va., in 1967. At the time, they had four employees and offered five channels for $5 a month.

From that humble beginning, the Charleston cable system is now owned by Suddenlink and offers a full array of advanced TV, Internet, and phone services. Approximately 700 dedicated employees work in the sytem, maintaining more than 8,000 miles of cable lines and equipment and serving more than 200,000 customers in four states: Kentucky, Ohio, Virginia and West Virginia.

Suddenlink acquired this flagship cable system from Charter Communications on July 1, 2006 — a purchase that made Suddenlink the largest company of its kind in W. Va. (Beyond Charleston, the cable system also serves several of the state’s other major cities, including Beckley, Logan, Princeton, and Parkersburg.)

Tourism plays a growing role in West Virginia’s economy, long known for its natural resources such as coal and timber. Southern West Virginia offers outdoor enthusiasts a variety of options, including world-class whitewater rafting on the New and Gauley rivers, ATV trails, rock climbing, skiing, and some of the best hunting and fishing in the country.

Suddenlink already has begun contributing new services to the state’s economy. Regional Vice President Dave Bach said: “Having overseen this area previously when it was owned by Charter, we put a great deal of resources in the system to launch high-speed Internet service and video on demand. It’s a pleasure to return to the area to launch phone service and faster Internet speeds. The Charleston system now offers all of the services found in larger urban areas.”

West Virginia is also home to Suddenlink commercial and advertising sales groups and to a major company call center, which is located in Parkersburg. In the past year, that call center has increased its staff from to 110 to 158, helped customers navigate a Showtime channel migration and two high-speed Internet migrations, as well as a billing conversion.

Suddenlink’s W. Va. employees proudly support the communities where they live and work by volunteering for walk-a-thons and other fundraising events for the American Cancer Society, March of Dimes, and American Heart Association. (For two consecutive years, the American Cancer Society has named the Suddenlink-sponsored Parkersburg “Relay for Life” event as one of the top 5 such events nationally.)

The Charleston cable system also partners with the state’s two major universities — West Virginia and Marshall — sponsoring sports and school fundraisers, such as the WVU Golf Classic.