All numbers are approximate as of 12/31/07.
Established: February 2003 (started operating as Suddenlink in May 2006)
Products/Services: Basic Cable TV, Digital Cable TV, HDTV, Digital Video Recorders, High-Speed Internet, Phone
Major Areas of Operation: Texas, West Virginia, North Carolina, Louisiana, Arkansas, Oklahoma, Missouri, California
Corporate Headquarters: St. Louis, MO
Regional Headquarters: Greenville, NC; Charleston, WV; Dallas, TX; Tyler, TX; Lubbock, TX
Customer Call Centers: Greenville, NC; Parkersburg, WV; Tyler, TX; Lubbock, TX
Annual Revenue: $1.3 billion
Revenue Generating Units: 2.4 million
Customers/Homes Served: 1.3 million
U.S. Cable Industry Rank: Top 10
2007 Major Achievements: Dramatically improved customer service levels; migrated video, Internet and phone customers from acquired systems to common national network; grew revenue generating units by nearly 158,000; increased availability of phone service from 16% of serviceable homes to approximately 80%, or more than 2 million total homes; doubled speeds of residential Internet services up to 10 mbps for most customers, at no additional charge; expanded number of high-definition TV channels.
Awards, Honors, Recognitions: CableFAX 100, CEO Jerry Kent; CableWorld’s Most Influential Women, CFO Mary Meduski and SVP Programming Patty McCaskill; CableWorld’s Top 50 Minorities in Cable, Commercial and Advertising SVP Kevin Stephens; three Bronze Telly Awards and a St. Louis AMA Marketing Excellence Award for ad campaigns; Alexandria, La., team’s support of Food Bank of Central Louisiana won LCTA Community Relations and President’s Awards, also an ACC Beacon Award finalist; newspaper reader surveys in multiple markets named Suddenlink top local Internet service provider.